Skycrown Casino Privacy Policy
This Privacy Policy explains how Skycrown Casino collects, processes, and safeguards your personal information. By accessing our website, you agree to the following practices.
General Overview
Skycrown Casino is owned and operated by Hollycorn N.V. under the laws of Curaçao and licensed by the Curaçao Gaming Control Board. We strive to provide a fair and safe gambling experience and adhere to all applicable legal requirements.
To complain or ask a question about our data practices, send an email to our Data Protection Officer at [email protected].
Data Collection
1. Registration Information
Your name, e-mail, telephone number, and birth date are collected when you register to create your eligibility and secure your account.
2. Transaction and Support History
Financial transactions and support messages are maintained to manage your account, settle winnings and clear bets, and resolve issues arising.
3. System Data
We log automatically data such as your IP address, browser type, and device. This is for unauthorized use and fraud prevention.
4. Identification Documents
We ask for extra identification documents if legally required or for security.
5. User Feedback
Optional user feedback surveys or forms are utilized only to enhance our services.
How We Use Your Information
Financial Processing:
Your data is required by us to allow you to make bets, withdrawals, and other transactions, generally through third-party payment processors.
Customer Support:
We use your account information in consideration of assisting with technical matters, password recovery, and other support-related issues.
Legal Compliance:
To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, we may verify your identity against third-party databases periodically as required.
Marketing Communications
As long as we have your permission, we will be able to send you mailings regarding promotion, new releases, and specials. You have the right at any time to withdraw your permission.
Analytical Purposes:
Anonymous and combined data is processed for behavior analysis and optimizing the site.
Data Sharing and Third Parties
We will share your personal data with:
Affiliated Companies:
With other members of our corporate family in order to enable operational activities.
Trusted Partners:
Service providers such as payment processors, security consultants, and analytics vendors who help us in our business processes.
Legal Authorities:
Government or law enforcement authorities when unavoidable as required by law.
We do not sell or rent your personal information to third parties for commercial purposes.
Data Retention
We store your personal data as long as required by law and for business needs. In most instances, the records are kept for at least five years from the date of your last interaction. Anonymized data might be stored longer for analysis purposes.
Data Security
We employ different security protocols to safeguard your data, including:
Encryption of sensitive data.
Strong firewall and intrusion detection.
Routine security audits.
Strict access restrictions to approved staff only.
For your protection, make sure you have safe passwords and attempt to turn on two-factor authentication (2FA).
Your Rights
You are entitled to the following rights under relevant data protection law:
Access: To receive information regarding the personal data we process on you.
Correction: To update or correct your data.
Erasure: For your data to be deleted, where relevant, subject to any limitations.
Objection: To object to data processing.
Restriction: To complain about restricting data processing.
Withdrawal of Consent: Withdraw marketing communications consent without prejudicing data already legally processed.
We will make every effort to process all requests within a month.
Contact Us
If you wish to correct your own personal information or if you have questions about the data we process regarding you, please reach out to our Data Protection Officer at [email protected]. If you also think that your rights are violated, you should address your competent data protection supervisory authority.
Cookie Policy
Our site uses the technique of cookies in order to provide a better web experience. Cookies assist us to remember you during your logged-on state, observe your preferences, and monitor usage of our site. You have the ability to alter your settings for cookies anytime using your browser.
Third-Party Game Providers
Some of the games on our site are created by third-party entities such as NetEnt. Gaming those games switches on their policies of privacy in addition to our own. We recommend that you take a glance at their policies for more info.
By continuing to access and use Skycrown Casino, you consent that you have read and accepted this Privacy Policy. We reserve the right to change the policy at any time, and we will do so by notice on our website or email to you.